MedHelp - Medievia Help System
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FAQs
REIMBURSE
If you happen to drop any equipment or other items on the ground before a
crash or reset, it *cannot* be reimbursed. Please do not ask gods to
reimburse you.
Occasionally, when Medievia crashes, something happens that causes a
player to become lost in the system. When this happens, the player finds
this out when trying to log in and the player's old name begins a new
character. If this happens, please contact Vryce or Ozymandias.
Lower level gods are unable to restore the character.
If by chance the game crashes while players are on particular runs
(Day 2 or later of Bloodstone, Elysium, Tomb of Oblivion, or Demonforge),
the form MAY be able to have the keys for the run created or the doors
opened to be able to continue where they left off. Day one runs (including
Elysium day one) are NOT reimbursed. "Hero" zones that are not multi-day
(Kalata, Verigaard, etc.) are NOT reimbursed. Please understand that this
is totally up to the discretion of the gods. They may or may not reimburse
the run.
If this does happen, please email reimburse@medievia.com. Using this email
is the only way to contact the reimbursement gods directly. Please do not
pray or repeatedly ask other gods for help. One of the best ways to help
the reimbursement god know what to do is to save the scrollback (if you
are able to) right after the game crashes. The more information given to
the god, the better they may be able to help. Gods will not reimburse any
equipment day if the key for that day would have already deteriorated.
Reimbursement Gods can do reimbs and approve them, and they are the ones
who will respond with a yes or no to your email to reimburse@medievia.com.
The current Reimbursement Gods are Selthios, Melquiades, and Calrog.
Reimbs will expire 14 days after the date of the original run.
For Bloodstone reimbursements, please read Help RULES and read rule 4c
for more information.
For Demonforge, the contents of Karakoram's crate will not be reimbursed.
This is not part of the designed zone and differs every time. It is
considered an optional addition to the run.
Note: We do not reimburse Day 1 keys for any zone. Day 1 keys are treated
like any other key, so please do not ask.
For Mellorian Citadel and Magentia's Manor, a reimbursement god or a god
level 144 or 148 can reset your timer for these zones to allow you to
retry. This will be done ONLY if you lost your run due to the game
crashing, Medievia's internet connection going down, or other scenarios
completely outside your control. Gold lost for dying in Mellorian Citadel
will NOT be reimbursed.
See Also: RULES JOBS "WIZLIST-REIMB"
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